All items are despatched within 3 working days from your purchase
(unless stated otherwise on individual listings) You will receive an
email once your order has been dispatched. Here are the current
estimates for shipping times:

UK: 2-5 working days
EU: 3-7 working days
International: 5-14 working days

Please check our Delivery Page for more information.

Please note, these are only estimates and some countries do not include weekends as working days.

If your order hasn't arrived passed the estimated delivery dates, then
please get in contact at hello@lazybears.co.uk with your name and order
number. For EU + International orders, if you did not choose Tracked
Shipping then unfortunately we will not be able to find where your order
has gone, but we will do our best to help you! We only provide a 60-day
window after dispatched to resolve these issues.

Please email hello@lazybears.co.uk as soon as possible if you wish to
change the shipping address. Once your order has been dispatched it is
out of our hands! You will have to get in contact with the shipping
company (Royal Mail) or re-order your item(s). If the order gets
returned to us it will be automatically refunded.

If you have chosen Tracked Shipping you will be provided with a Tracking
Number on your dispatch email. If you have chosen Standard Shipping,
then unfortunately there is no tracking information available. 

Please check our Return and Refund Policy Page for more information.

If your order has arrived and it is either damaged or is broken, please
get in contact with us as soon as possible. You will need pictures as
proof of the damage.

All orders are shipped through Royal Mail. If you are ordering from
outside the UK, your parcel will be handed over to a local shipping
company. 

Please check to make sure that the discount code or coupon is exactly as
it appears and check that it is still in date. If it is still not
working, or need any more help, please email us at hello@lazybears.co.uk